Empowering the BFSI industry for Unrivaled Customer Experience (CX)
Today, 81% of organisations globally compete based on customer experience, and the BFSI sector is no different. While we see digital transformation services in the BFSI industry pacing up in an attempt to fuel growth, only 30% of banks have
From transactions to insights: Why the BFSI sector needs to look at cloud and analytics
The key to a successful business is knowledge. For the Banking, Financial Service and Insurance (BFSI) sector, data collected at multiple customer touchpoints along the customer lifecycle, provides that knowledge. Be it transaction details, helpline data, log data, emails, sponsorship